Frequently Asked Questions

1. Are your products true to size?
Yes , all our products are designed to be true to size, following standard body measurements.
However, fabrics and fits can vary (e.g., stretch fabrics vs. structured fabrics), so for the most accurate fit we recommend:

  • Checking the Size Guide available on each product page

  • Comparing your measurements with our chart before placing an order

  • If you’re between two sizes, we usually recommend sizing up for comfort, especially for bottoms

2. How do I start an exchange process?
We want you to love your purchase!
To request an exchange:

  1. Contact us within 36 hours of delivery — via whatsapp 9520055261 with your order number.

  2. Our team will confirm your eligibility based on our exchange policy.

  3. Ship the product back to the address we provide (must be unused, unwashed, and with original tags).

  4. Once received and quality-checked, your exchange item will be shipped.

Important:

  • Exchanges are available for size changes or defective items only.

  • We do not offer refunds, only exchanges or store credit (if applicable).

  • Reverse pickup may not be available for all pin codes — in such cases, self-shipping will be required.

3. Do you offer Cash on Delivery (COD)?
Yes , COD is available across India.

  • No extra charges for COD orders.

  • COD orders are dispatched only after phone/email confirmation from our team.

  • For faster shipping, we recommend prepaid payments as courier companies often prioritize prepaid parcels.

4. How long will my order take to arrive?
Estimated delivery timelines (after dispatch):

  • Metro cities: 3–4 working days

  • Tier 1 cities: 5–7 working days

  • Tier 2 & remote areas: 7–10 working days (may vary based on courier availability)

Additional notes:

  • Orders are processed within 1–3 business days of placement.

  • Delivery timelines may be affected by public holidays, strikes, or extreme weather.

5. How can I track my order?
Once your order is shipped, you will receive:

  • WhatsApp update with your tracking link from Stella

  • Email confirmation containing your courier details and real-time tracking link

You can click the link anytime to check your parcel’s live status.
If your tracking link shows “No Information Yet,” it means the courier has not yet scanned the parcel — please check again after 12–24 hours.